Privacy Policy

CallMonk AI ("we," "us," "our") provides an AI phone receptionist service to businesses ("clients") such as clinics and other businesses in India. This policy explains what data we collect when a call is handled on behalf of a client, how we use it, and how it's protected.

Information We Collect

• Call audio and transcripts of conversations between callers and the AI receptionist.
• Caller-provided information necessary to complete a request, such as name and phone number, for the purpose of booking or managing an appointment.
• Call metadata: time, duration, and outcome (e.g. appointment booked, transferred to staff).
• Information submitted through this website's waitlist form (business name, industry, average daily call volume, email, and phone number) when you join the waitlist.

How We Use It

• To handle the caller's request during the call (e.g. booking or rescheduling an appointment, answering a question).
• To give the client business visibility into calls handled on their behalf, via call outcome and caller-detail logs in their dashboard. Call audio and transcripts are not shared to the client dashboard — they are retained internally for quality assurance and to investigate a specific reported issue.
• To improve the accuracy and reliability of the AI receptionist service.
• To respond to waitlist signups submitted through this website.

Data Sharing

Call data collected on behalf of a client business is scoped to that business and is not shared with other businesses using CallMonk AI. We do not sell caller or client data to third parties. We use third-party service providers (such as speech-to-text, text-to-speech, and cloud infrastructure providers) solely to operate the service, under contractual confidentiality obligations.

Data Retention

Call recordings and transcripts are retained for as long as needed to provide the service to the client business, or as required by applicable law. Clients may request deletion of specific call records subject to legal and operational requirements.

Your Rights

If you are a caller whose conversation was handled by CallMonk AI on behalf of a business, or a visitor to this website, you may contact us to ask what data we hold about you and to request correction or deletion, subject to the legitimate needs of the business you called.

Contact

We don't have a general-purpose support inbox set up yet — for questions about this policy, reach us via the waitlist form or WhatsApp, both linked there. A dedicated contact email will be added here once it's set up.