Terms of Service

These Terms of Service govern use of the CallMonk AI phone receptionist service ("Service") by a business that signs up to use it ("Client"). By using the Service, Client agrees to these terms.

The Service

CallMonk AI answers inbound phone calls on behalf of Client, handling appointment booking, answering frequently asked questions, and transferring calls to Client's staff when appropriate. The Service is provided on a subscription basis with no long-term contract requirement.

Client Responsibilities

• Providing accurate business information (hours, services, FAQs) for the AI receptionist to use.
• Ensuring Client has the right to route their business phone number's calls through the Service.
• Complying with applicable telecom and consumer-protection regulations for their business and jurisdiction.

No Guarantee of Perfect Accuracy

The Service uses AI speech recognition and language understanding, which, like any AI system, is not guaranteed to be error-free. Client remains responsible for reviewing call logs and correcting any booking or informational errors with affected callers.

Billing

Pricing is agreed with each Client individually based on their usage and requirements, billed in Indian Rupees (INR). Either party may cancel the subscription per the terms agreed at signup, with no long-term lock-in.

Limitation of Liability

To the maximum extent permitted by law, CallMonk AI's liability for any claim arising from use of the Service is limited to the fees paid by Client for the Service in the three months preceding the claim.

Contact

We don't have a general-purpose support inbox set up yet — for questions about these terms, reach us via the waitlist form or WhatsApp, both linked there. A dedicated contact email will be added here once it's set up.